If you want to properly raise a complaint then you should write.This raises a case number (that can be tracked) and Optus have 10 days usually to try fix it. Ask your service provider for a complaint reference number. I want to lodge an offical complaint with Optus. 03 numbers, introduced by Ofcom, are an ⦠Optus don't have a specific complaints email. Contact Ombudsman Services. If you have difficulty contacting them, call us on 1800 062 058 or email tio@tio.com.au We were first told there was a ⦠Why does Optus make it so hard to contact them direct. They will contact me to resolve. I tried ringing the direct number once again and finally, after more than 30 attempts, the call was answered and I got to speak to the Optus rep. I have been forced to keep a diary. I am not confident. We --my partner and I--have had no mobile service when at home for about a fortnight. 10 business days later, 10 hours spent (wasted) with Optus, 10 interactions with Optus across IVRs, Live Chats and Store. Transform the way you service customers. This is totally unacceptable. Just the general optus contact email. I have had to press buttons 19 times to finally wait for twenty minutes to talk to someone who has been able to resolve the issue in a few minutes. Optus aims to resolve complaints at first point of contact. Ten minutes later had agreement that bill would be reduced by $50 a month for six months and I was free to break contract without penalty at any time. To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. Need to speak to us or want to pop something in the post? If anyone is able to help my contact number ⦠We are closed on Sunday and Bank Holidays. and still no closer to giving me what I requested. How do you contact OPTUS complaints? They list a phone number that is the most frustrating and ridiculous to use to try to actually talk to someone to resolve an issue or complaint. Hopefully won't have to escalate it to the TIO. Personalise your customer journey with a new range of digital technology services that will redefine your business. Oh and to make matters worse tried to contact the provisioning team and no response. Where complaints are escalated directly to us by mail or via email on the web, we aim to resolve complaints within 14 days of receipt. 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm. 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